Your satisfaction is our priority. Learn about our return and exchange process for handcrafted accessories.
Last Updated:
At Srexalonphul, we take pride in every handcrafted piece. We want you to be completely satisfied with your purchase. This policy outlines our return, exchange, and warranty procedures.
Returns accepted within 14 days of receipt
Unworn with all tags attached
Original receipt or order confirmation
Contact us at admin@srexalonphul.world to initiate a return
Due to the bespoke nature of custom work, all custom orders are final sale and cannot be returned or exchanged.
This includes:
If you receive a damaged or defective item, contact us within 48 hours. We will:
Fix the issue if possible
Provide identical replacement
Full refund if needed
Please provide clear photographs of the damage to expedite the process.
Email within 14 days with order number and reason
Receive return authorization and shipping instructions
Use original packaging and include all items
Send with tracking and provide tracking number
We accept exchanges for ready-made items of equal or greater value within 14 days. Contact us to check availability before returning your item.
If exchanging for a higher-priced item, you will be charged the difference. If exchanging for a lower-priced item, we will issue a store credit.
All handcrafted jewelry includes a lifetime warranty covering craftsmanship defects. This warranty does not cover:
Our team is here to help with your return or exchange:
22 Raumati Road, Raumati Beach 5032, New Zealand
+64 4 297 9222
admin@srexalonphul.world